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FAQ

The following FAQ covers common inquiries about our store. If you have any other questions, feel free to reach out to us.

Pre Sale Questions

Before you buy, think about your energy usage, roof size, budget, and any rebates or government incentives available. Our team is here to help you make the right choice for your needs.

Definitely! Even without a perfectly south-facing roof, solar panels can still perform well. Our team will evaluate your roof’s direction and design a system that optimizes energy output for your specific setup.

We’ll help you navigate available incentives, including the Small-scale Renewable Energy Scheme (SRES) and any relevant state-specific programs.

Discover how feed-in tariffs work and how you can earn money by sending excess energy back to the grid.

Our team can assess your energy usage and provide tailored advice on the solar system size that best suits your home or business. We’ll look at your consumption patterns to recommend a system that meets your needs efficiently.

We can offer estimates tailored to your location, energy usage, and the solar system size you’re planning to install. This helps you understand potential savings and system performance before making a decision.

We’ll assist you in calculating the payback period by factoring in the initial investment, energy savings, and any potential feed-in tariff earnings.

Technical Questions

We provide a variety of solar batteries, including lead-acid, lithium-ion, and others. Each type offers distinct benefits, and our experts are here to help you select the best option for your needs.

Yes, many solar systems can be expanded. It’s a good idea to plan for potential future growth during the initial installation, and our team is here to assist you in making provisions for any future upgrades.

Learn how net metering lets you earn credits for the surplus energy you generate and send back to the grid.

Learn how solar panels perform in cloudy or overcast conditions and what kind of energy output you can expect.

Solar panels absorb sunlight and transform it into direct current (DC) electricity. This DC electricity is then converted to alternating current (AC) by an inverter, making it suitable for powering your appliances and feeding into the grid.

Solar panels require very little maintenance, mainly occasional cleaning to clear dirt and debris. Batteries, on the other hand, may need periodic performance checks, and our team is here to help ensure everything runs smoothly.

Understand the typical lifespan of solar inverters and the factors that can affect their longevity.

Returns and Refunds Policies

If you’re not happy with your purchase, you can return it within 7 days of receiving it, as long as the product is in its original condition and packaging. Reach out to our team to start the return process.

Yes, a 25% restocking fee may apply depending on the product type and its condition upon return. This helps cover the costs of inspection, repackaging, and restocking.

Learn how net metering lets you earn credits for the surplus energy you generate and send back to the grid.

Learn how solar panels perform in cloudy or overcast conditions and what kind of energy output you can expect.

To request a refund, get in touch with our customer support team within 7 days of receiving your item. We’ll walk you through the process, which is usually completed within [Y] business days.

Solar panels require very little maintenance, mainly occasional cleaning to clear dirt and debris. Batteries, on the other hand, may need periodic performance checks, and our team is here to help ensure everything runs smoothly.

Understand the typical lifespan of solar inverters and the factors that can affect their longevity.