REC Alpha Pure 410W

Shipping Policy

Customers are responsible for covering the cost of return shipping to our returns facility. Please note that we do not refund the original shipping charges or provide prepaid return labels unless the return is due to an error on our part.

To help ensure a safe return, we recommend holding onto the original packaging and shipping materials whenever possible. For high-value items, consider using a trackable shipping service and purchasing additional insurance to protect against potential loss or damage. We are not liable for returns lost in transit and cannot guarantee refunds for such cases.

Once your return is received and inspected, any applicable return shipping fees will be subtracted from your refund. You’ll be notified via email regarding these deductions before the refund is finalized.

For large, heavy, or fragile products, we suggest comparing shipping rates from carriers like UPS, FedEx, and USPS to find the most cost-effective solution. Local retail shipping centers may offer better pricing compared to standard drop boxes. You might also inquire about business shipping discounts or reuse-friendly packaging options.

Warranty Policy

Manufacturer Coverage

All items are protected under the respective manufacturer’s warranty, which ensures the product is free from material or workmanship defects under normal conditions. Warranty specifics—including duration and coverage—can vary depending on the manufacturer. For full details, please refer to the product documentation or contact our support team.

How to Submit a Warranty Claim

If you experience an issue with a product, we aim to make the warranty claim process as straightforward as possible:

• Report Within 7 Days: Please report any defects or issues within 7 days of discovering them. We recommend checking your items promptly upon delivery.

• Contact Customer Support: Reach out to our team with your order number and a detailed explanation of the issue. We’ll guide you through the next steps.

• Assessment Process: We will coordinate with the manufacturer to review the reported fault. Additional details or photos may be requested to speed up the evaluation.

• Licensed Electrician Report (If Applicable): For electrical items, a licensed electrician’s report is often required to confirm the issue and maintain compliance with safety standards.

• Manufacturer Review: We’ll share the findings with the manufacturer to ensure the proper course of action is taken, whether repair or replacement.

• Resolution: Upon approval, the manufacturer will either repair the item or send a replacement in line with their warranty terms.

• Updates: You’ll receive updates on the claim status throughout the process.

Items must be returned in their original packaging, along with proof of purchase, for the manufacturer to authorize pickup. Without the original packaging, the claim may be declined.

Damages caused by misuse, unauthorized repairs, wear-and-tear, or accidental drops may fall outside the scope of warranty coverage. In such cases, any costs related to service or shipping will be communicated for approval before proceeding.

Please note: we do not offer temporary replacement units. For critical-use products, consider having a spare unit available to avoid disruptions.

Returns Policy

You may return items within 30 calendar days of receiving them, provided the following conditions are met:

• The item must be unused and in original condition.

• The product must remain unopened in its original packaging.

• You must provide a receipt or proof of purchase.

Refund Policy

Once your return is received and reviewed, we’ll notify you via email regarding the outcome:

• Approved Returns: Refunds will be processed to your original payment method within 5–10 business days, minus any applicable return shipping fees.

• Rejected Returns: If your return does not meet the requirements, we will inform you via email with further instructions.

Freight Damage

Inspection Guidelines:

Please inspect all deliveries within 7 days of receipt. This inspection window is critical for identifying and reporting any damage caused during shipping. Timely reporting protects your eligibility for a claim.

How to File a Freight Damage Claim:

If your order arrives damaged, contact us right away. Our support team will assist you through the claims process. Be prepared to provide the following:

• Photos: Include clear images of the packaging and damaged item.

• Order Information: Provide your order number, delivery address, and contact details.

• Description: Describe the damage in detail to help us evaluate and resolve the issue quickly.