Terms and Conditions

Website Terms of Use

Welcome to the Solar Battery Depot website (“Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, as well as any transactions made through it. By browsing or purchasing from our Website, you confirm your agreement to these Terms. Please read them thoroughly before proceeding.

Acceptance of Terms

By using this Website, you confirm that you have read, understood, and accepted these Terms. If you do not agree to them, please refrain from using the Website.

Returns Policy

Customers have 30 days from the date of delivery to return items. Returns are accepted under the following conditions:

Items must be unused and remain in their original condition and packaging.
Proof of purchase (such as a receipt) is required.
Opened or used items may not be eligible for return.

A 3% restocking fee applies to all eligible returned items.

Refunds

Once a returned item is received and inspected, we will notify you regarding the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Return shipping fees may be deducted unless the return is due to our error.

Shipping & Return Freight

Customers are responsible for return shipping costs. Original shipping fees are non-refundable. We recommend keeping original packaging and using a tracked service with insurance when returning items. We are not liable for returns lost or damaged in transit.

Warranty & Faulty Items

All products are covered under the manufacturer’s warranty, which protects against defects in materials or workmanship under normal conditions. Warranty periods and conditions vary by product. To lodge a warranty claim:

Report the issue within 7 days of discovery.
Contact our support team with order details and a fault description.
A licensed electrician may be required to assess electrical faults.
The manufacturer will determine eligibility for repair or replacement.
Warranty claims may be denied for damage due to misuse, wear and tear, or unauthorised repairs.

Products must be returned in original packaging with proof of purchase.

Freight Damage

Please inspect all deliveries within 7 days of receipt. Any damage from shipping must be reported immediately with:

Clear photos of the damage
Order number and contact details
Description of the issue

This helps facilitate a timely resolution with the freight provider.

User Accounts

You may need to create an account to access certain features.
You are responsible for safeguarding your account credentials.
Notify us immediately if you suspect any unauthorised activity.

We reserve the right to suspend or terminate accounts that breach our Terms.

Pricing & Taxes

Prices are subject to change without notice.
We strive for accuracy but cannot guarantee it.
Promotions may be modified or withdrawn at any time.
Customers are responsible for any applicable taxes and duties based on their location.

Safety Disclaimer

Installation and handling of solar equipment carry inherent risks. Solar Battery Depot is not liable for injury, death, or property damage resulting from improper use or installation. Qualified professionals should be engaged for installation and maintenance.

Dispatch & Delivery

We aim to dispatch orders promptly but cannot guarantee specific delivery dates due to potential third-party shipping delays. Claims for damage during transit should be directed to the relevant freight provider.

Data Integrity & Security

We strive to ensure data accuracy but make no guarantees regarding the completeness or accuracy of content. Users are encouraged to verify specifications before purchase.

We implement reasonable measures to protect personal data but cannot guarantee complete security. Users accept any associated risks.

Limitation of Liability

To the fullest extent permitted by law, Solar Battery Depot disclaims liability for any direct or indirect loss or damages arising from the use of this Website or products purchased through it.